We are all about solutions, not excuses
What We Do
We challenge each other daily to be the best in our field. Committed to inventing the most holistic solutions and services, we use our technical expertise and user-focused approach to achieve great results.
How We Work
Step 1
Request
Receive a request from a client
Step 2
Analysis
Dig into the details and carry out a problem simulation to better understand our customers’ needs
Step 3
Resolution
Implement a robust solution
Step 4
Verification
Perform a quality assurance test to verify the solution
Step 5
Monitoring
Keep on monitoring the situation, providing updates to clients as required
Step 6
Operations Support
Provide 24/7 standby support to offer a great technical service to our clients.
No problem is too big when we work together
Technology is at the heart of what we do and is the common passion that brings us together at Digital Forest. Our technology enthused DBAs and Engineers would like to inspire you with some tips:
The value of experience
With Technical Knowledge and Experience Comes Wisdom: When faced with a seemingly insurmountable technical challenge, take a breath and listen to your intuition. It’s right more often than you would give it credit for!
Keep it simple
Always ask “Why?”
Be specific
Take care
Always finish
Be smart!
Always understand
Don’t judge
Technical Expertise
With strong technical skills and our mission to be a great service provider, Digital Forest strives to offer professional service to clients at the highest levels.
API Integration
Digital Forest API Integration enables a variety of secure and powerful functions, such as client-server applications, web services, database applications, and advanced troubleshooting. Coupled with high connectivity and flexibility this expands our services to clients across multiple points for an efficient and comprehensive application solution.
Business Intelligence
Combined with various techniques and process, such as data mining and collection, statistics analysis, reports visualization, etc., Digital Forest puts business intelligence into practice by evaluating current service and performance levels, and then taking it a step further to provide enhancement plans to seek a richer and ever-growing standard in the quality of service we provide.
Problem Simulation
In order to efficiently communicate and provide effective solutions to any problem or issues raised by clients, Digital Forest utilizes problem simulation tools to predict the performance of the existing system and to compare alternative solutions for a potential problem. By stating the problem clearly, using the necessary data collected, conducting several testing and verification processes, problem simulations can be carried out for effective risk management. This ensures we are able to resolve issues quickly when they happen.
Smart Automation
To increase the efficiency and to shorten response time when providing service to clients, the elimination of manual workload is important for speeding up the repetitive tasks as well as decreasing potential human errors and enhancing productivity. Digital Forest’s smart automation expertise enables a high level of data analysis and processing, this technique not only realizes an efficient and accurate verification process but offers a solution for potential risk control and issue prediction within our high standards of quality.
System Monitoring
To increase the efficiency and to shorten response time when providing service to clients, the elimination of manual workload is important for speeding up the repetitive tasks as well as decreasing potential human errors and enhancing productivity. Digital Forest’s smart automation expertise enables a high level of data analysis and processing; this technique not only realizes an efficient and accurate verification process but offers a solution for potential risk control and issue prediction within our high standards of quality.
Data Analysis
Digital Forest's data analysis expertise makes complicated and large data sets easy to understand through the use of visual reports. With unique analytics technology, considerable amounts of data can be processed and categorized quickly to output in a user-friendly format. This reduces the time spent on complex data research and calculation and in turn increases the efficiency of analytics. Clear and organized reports help with data accuracy to ensure ongoing smooth business operations.
